EASL Congress 2023 FAQs
Information from A to Z
Access to all scientific events will only be possible with your personal name badge. All participants are requested to wear their name badges throughout the congress.
EUR 50.00 (incl. VAT) will be charged for replacing a lost badge and for re-printing due to incorrect submission of names and/or company names or addresses.
The EASL Congress TM 2023, Vienna, Austria 21-24 June has been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 28 European CME credits (ECMEC®s). Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity.
The validity of the accreditation of recordings made available on demand will only be for a period of 3 months after the event has taken place.
At the end of the EASL Congress 2023, first complete the five-minute online survey and then proceed to download your certificate located in your registration account. They are available as of 24 June 2023.
Requirement: attendance (online or onsite) at the congress.
Wednesday, 21 June 09:00–18:00
Thursday, 22 June 09:00–18:30
Friday, 23 June 09:00–18:00
Saturday, 24 June 09:00–17:00
Exhibitors and poster presenters have special access from 08:00 to 19:00
Event Login Process
I did not receive a magic link / login information email
You will receive the magic link (login information) by email once your delegate profile is completed. You will receive this email from firstname.lastname@example.org. If you do not see it in your inbox, it is likely to be in your spam folder or might be blocked by your company’s firewall, particularly if you are using a work email address.
If your company is blocking our email, please have them whitelist email@example.com. Then go to the event platform to receive a new magic link email after entering the email address you used to register for the event.
If your profile is not yet completed, click here and enter the email address and password you used to register. To finalise the process, click on “Access the EASL Congress 2023” to receive your event platform credentials by email.
My magic link has expired
The magic link email has a security token, personalised for your email address, which expires within an hour or once you have clicked on the link. If you think your magic link may have expired, please request a new one.
I forgot my password. What can I do?
If you have forgotten your password, you can reset it via the login page. In the login page, insert your email address and click on “Send me a magic link”. You will receive a link to reset your password in your mailbox.
How can I change my password?
If you want to change your password, go to My profile / Settings / Password on the event platform.
My email address is not recognised
If your email address is not recognised, it means that you’ve either registered for your event with a different email address or there was an email typo at registration or when you tried to login.
If you login via our registration platform:
Please click on “Access the EASL Congress 2023”
Please note that if you have recently registered, but have not yet completed your profile, and click on “Access the EASL Congress 2023”, you may not receive a magic link. Please wait for this email or check your spam or junk email. The email will come from firstname.lastname@example.org.
How can I set up my profile on the event platform?
Go to My Profile on the top right of the screen, click on edit to complete all fields.
- Company name
- Biography: Introduce yourself in a few words then go back to save,
- Photo: Select the first “edit” button on the top right and then click on the “+” button.
- Social media: Add the usernames of the social media you want to add to your profile, then go back to save.
I have live stream or video playback issues
To enjoy optimal access, ensure you have the following basic settings:
- Connect from a laptop / PC or from a mobile phone.
- Certain hospitals block streaming pages; if possible, please query this with your workplace IT support before the congress or use your own, personal computer.
- Have a stable internet connection to allow video streaming.
- Use Chrome, Firefox, or Safari,the most stable and consistent browsers; Internet Explorer and Edge are not supported.
- Disable pop-up blockers.
- Do not connect via a VPN, if possible.
Please note that multiple simultaneous connections using the same email login are not possible.
Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network that blocking access to the content server. We recommend trying the following:
- Try accessing the site from another browser (which enables you to bypass any browser settings that could be blocking access). If you are on a PC, you should have access to Chrome and if on a Mac it will be Safari.
- Open an incognito window and try to access the content through this; this approached bypasses around any cached or bad data that could be held in the browser.
- Try a different device (e.g. your mobile phone, if you are currently trying to access from a desktop computer).
- Using a different internet connection, a mobile phone with wifi off, so it uses mobile data, is a good option. (This approach bypasses certain aspects, like corporate network restrictions or VPNs that may be presenting an issue.)
- Please note that videos are nothosted on swapcard; the platform only acts as a “gateway” to the event’s video content.
Do I need video and/or microphone access?
If you would like to participate in video networking, you will need a working webcam and microphone.
How do I ask questions or interact with the faculty?
You can ask questions and interact with both the speaker and others attending the session by using the Live Discussion Panel located the player or via the link “Q&A | Polls”.
Platform Navigation and User Interface Questions
Do I need to install or download anything, in order to attend the event?
There is no need to download or install anything prior to the conference. The event will automatically open in a web browser. If windows do not open automatically, be sure to doublecheck that pop-ups are allowed in your browser.
Where can I see My meetings, Sessions?
You can see them under the My Schedule.
What is the official language of the event?
The official language is English.
How can I modify my interface language?
Go to My profile then click on settings and select the language of your choice.
Where do I go to send a connection request?
You need to navigate to the profile of the user to whom you wish to send a connection and use the Send a Connection Request box on the right side of the page.
Where can I see all of my messages?
You can see all of your messages under the messages icon on the top of the event platform.
Where can I see all the notifications, and will a sound be played when there is a new chat or notification?
All notifications are shown under the “Notifications” icon . No sound is played for notifications currently, but the notification icon will shake a little when there are unread notifications.
I am trying to start a meeting, but I get a blank/black screen with no audio or video. How do I fix this?
This problem usually occurs if there is a firewall that is blocking the streaming connection. Run the Pre-call test – https://tokbox.com/developer/tools/precall – to determine if the system network is ready for a call.
Do I need to have my own Zoom/GoToMeeting/etc. account for video conferencing?
No, everything will be done right within the platform. There is no need to have any additional account. Note: You may need to “allow” your browser to access your video and mic to successfully start the video call.
How can I book a meeting with a person?
1) Go to a person’s profile.
2) Click on one of the proposed meeting slots. If you want to see other slots, click on see more slots.
3) After selecting a slot, choose a meeting place and write a message to the person you want to meet.
How can I manage my meetings and my availabilities?
You can see your pending or confirmed meetings by going in ”My Agenda” then clicking on the “My Meetings” tab.
How do I send a connection request?
1) Go to the People tab.
2) Select the person you want to connect with.
3) Use the “Send a Connection Request” box on the right side of the page.
How do I connect via chat or video with a connection?
Once another attendee accepts your Connection Request, you can easily chat with them via text chat or video. Click the chat message icon in the top right area of the menu/navigation and begin typing in the chat box. To start video chatting, click the video icon and a video call will be placed. You will then be able to have a video conference right within the platform!
How to export my contacts?
To export your contacts, go to the “Contacts” tab of the application, then click on the “Download” button. You will obtain an Excel file gathering all your contacts made. Please keep in mind: 1. You can only export confirmed connections. 2. Chats cannot be exported out as they are encrypted. 3. If you just have a meeting or a chat conversation with someone, that is not a confirmed connection.
Where can I see My Schedule, My meetings, My networking, Items Wishlist, bookmarked companies?
You can see them under the “My Agenda” tab.
How can I export my schedule?
Go to “My Congress” and click on export to my calendar button on the right or download pdf.
How do I visit exhibitor booths?
Click on “EXPO or EASL & Co” tab, then select the exhibitor booth you want to visit.
How long is my account available?
As long as you don’t delete your account, it will always be available!
How do I provide feedback on my experience at EASL Congress 2023?
At the end of the congress, you will receive a survey to provide your feedback. After completing this survey, you will be able to download your certificate of attendance on the registration platform.
Regarding data privacy, how is my data processed?
There are various restaurants in the congress centre offering different food options.
- Pavillon Restaurant, Groundfloor – 8:00-18:00
- Restaurant Up town, Groundfloor (exhibition & poster area) – 10:00-16:00
- Restaurant Piazza, level 1 – 11:00-15:00
Coffee & water is not included in the registration fee, however EASL provides a certain amount of beverages on a first come first served basis.
Lunch is not included in the registration fee.
Pre-bookings are now available through your registration account until midnight CEST on 19 June. Please take note that if you are attending the event in person, it is expected that you arrive in front of the room 15 minutes before the session begins to take advantage of your fast-track seat. After this time, seats will be assigned to delegates on the waiting list.
Were you unable to secure a fast-track seat during your online registration? If so, don’t worry. Simply arrive in front of the room 15 minutes before the session starts to have a chance to enter. Remaining seats will be allocated on a first-come, first-served basis.
Meet-the-Experts sessions will also be streamed live at the Track Hubs and online through the event app.
The Speaker Service Centre and the Faculty Lounge are located at the first floor.
Tuesday, 20 June 16:00–19:00
Wednesday, 21 to Friday, 23 June 07:30–19:00
Saturday, 24 June 07:30–18:00
The registration area is located in the entrance (Foyer A).
You can print your badge using the barcode you received via email during the following opening hours:
Opening hours registration area
Tuesday 20 June 2023 16:00 – 19:00
Wednesday 21 June 2023 07:30 – 18:00
Thursday 22 June 2023 07:30 – 18:00
Friday 23 June 2023 07:30 – 18:00
Saturday 24 June 2023 07:30 – 18:00
If you want to register onsite or forgot to bring your invitation, please go to the registration desks.